Terms & Conditions

These Terms & Conditions ("Terms") govern all services provided by JWD Website Design (Pty) Ltd (registration number 2026/436461/07) ("JWD", "we", "us"), and form a binding agreement between us and you ("the Client") when you engage our services or purchase through this website. Please read them carefully. By requesting a quote, placing an order, or making payment, you agree to these Terms.

1. Company details

• Legal name: JWD Website Design (Pty) Ltd
• Registration number: 2026/436461/07
• Director: Shane Michiel Snyman
• Contact: info@jwd.co.za · +27 72 821 0139

2. Services & quotes

We provide website design, development, hosting, SEO and related consulting services. Quotes are based on the scope discussed and are valid for 30 days. Work that falls outside the agreed scope ("scope creep") may be quoted and billed separately. Prices are in South African Rand (ZAR) and, where applicable, are subject to VAT.

3. Development process

Building your website is a combined effort. To ensure the result meets your expectations, please engage with your designer and provide prompt feedback. Development has three approval stages:

• Stage 1: Layout design based on the theme/direction selected.
• Stage 2: Content confirmation based on the content you provide.
• Stage 3: Final check and approval to launch the website live.

You are responsible for supplying accurate content, images and materials, and for confirming you have the rights to use them. If we receive no communication from you for 45 (forty-five) days or more, the project may be treated as dormant and any funds paid may be forfeited, unless a prior written arrangement has been made.

JWD reserves the right to decline or discontinue working with any client, and to request that the client engage an alternative service provider, where in JWD's sole discretion the business relationship is no longer viable for any reason. In such an event, JWD will give reasonable written notice, hand over any work already paid for in full, and refund any fees paid for work not yet performed.

4. Payment

Unless otherwise agreed in writing, a deposit is payable before work begins and the balance is due before the website is launched live. Online purchases through this website are payable in full at checkout. We reserve the right to withhold delivery, launch or transfer of any work until payment has been received in full.

Acceptance of these Terms. Payment of a deposit, payment of any invoice, or completion of an online purchase constitutes your full and binding acceptance of these Terms, whether or not a separate copy has been signed. You confirm that the person making payment is authorised to bind the Client to these Terms.

Any amount not paid by its due date will bear interest at the maximum rate permitted by law from the due date until paid in full. Where an account remains overdue, we may suspend or withhold services, and you will be liable for all reasonable costs of recovery, including collection and legal costs on the attorney-and-own-client scale.

5. Domains & hosting

All domain and hosting services are billed in advance. If hosting is not paid up to date, JWD reserves the right to suspend all related services (including email and website) until payment has been received. If you exceed your package's space allocation, you will be given 7 (seven) days to rectify it, failing which you will be billed per month, or part thereof, for the additional space used.

Unless you have contracted a paid backup service with us, you remain responsible for keeping your own backups of your website, content and data. JWD does not warrant against data loss and is not liable for any loss of data, content or business resulting from hosting, migration, third-party failure or events beyond our reasonable control.

6. Refunds & cancellation

You may request a refund by sending your motivation to refunds@jwd.co.za. We will assess the request within 7 (seven) business days. Refunds are handled as follows:

• Deposits become non-refundable once design or development work has commenced, to the extent of the work performed.
• Where a refund is granted for work not yet performed, it will be actioned within 45 (forty-five) days.
• No refund is payable after final approval and launch of a website, or for hosting/domain fees once the service period has begun.
• Nothing in these Terms limits any rights you may have that cannot lawfully be excluded under the Consumer Protection Act, 2008 (including any applicable cooling-off rights for electronic transactions under the Electronic Communications and Transactions Act, 2002).

7. Intellectual property

Upon receipt of full payment, ownership of the final, delivered website design and bespoke content created specifically for you transfers to you. JWD retains ownership of any underlying tools, frameworks, code libraries, and third-party components, which are licensed (not sold) to you for use within your website. Until full payment is received, all work remains the property of JWD. We may reference completed work in our portfolio unless you request otherwise in writing.

You warrant that you own, or are properly licensed to use, all content, images, logos, fonts and materials you supply to us, and you indemnify JWD against any claim, loss or cost arising from any allegation that such material infringes the rights of a third party.

8. Third-party services

Your website may rely on third-party services and software (for example, plugins, payment gateways, hosting, fonts and analytics). We are not responsible for the availability, performance, changes or failures of third-party services outside our reasonable control.

9. Warranties & liability

We provide our services with reasonable skill and care. Save for the above, services and deliverables are provided "as is" and we do not warrant that a website will be error-free or uninterrupted. To the maximum extent permitted by law, JWD's total liability arising out of or in connection with our services shall not exceed the total fees paid by you for the specific service giving rise to the claim. We shall not be liable for any indirect, incidental or consequential loss, including loss of profits, data or business. Nothing in these Terms excludes liability that cannot lawfully be excluded.

10. Client responsibilities

You are responsible for the lawfulness of the content you provide, for keeping your account credentials secure, and for ensuring your use of the website complies with applicable law. You indemnify JWD against any claim arising from content you supply or your unlawful use of the services.

11. Privacy

Our handling of personal information is governed by our Privacy Policy, which forms part of these Terms.

12. Force majeure

JWD shall not be liable for any delay or failure to perform caused by events beyond our reasonable control, including but not limited to power interruptions or load-shedding, internet or network failures, hosting or third-party provider outages, hardware failure, natural disaster, fire, flood, civil unrest, pandemic, or any act of God or government.

13. Entire agreement

These Terms, together with the applicable quote or invoice, constitute the entire agreement between you and JWD and supersede all prior discussions, representations or understandings, whether verbal or written. No verbal statement, promise or representation not recorded in writing shall bind JWD.

14. Variation & waiver

No variation of these Terms is valid unless recorded in writing and agreed by JWD. No indulgence, delay or failure by JWD to enforce any provision shall constitute a waiver of that provision or of our right to enforce it later.

15. Cession & assignment

JWD may cede, assign or delegate any of its rights or obligations under these Terms to a third party. You may not cede, assign or delegate any of your rights or obligations without our prior written consent.

16. Electronic communications & notices

The parties consent to transacting electronically. In accordance with the Electronic Communications and Transactions Act, 2002, electronic acceptance, electronic signatures and email communications shall be valid and binding. Any notice may be validly given by email to the email addresses the parties have on file.

17. General

These Terms are governed by the laws of the Republic of South Africa, and the parties submit to the jurisdiction of the South African courts. If any provision is found unenforceable, the remaining provisions continue in effect. We may amend, update or replace these Terms at any time, at our sole discretion and without prior notice. Any changes take effect as soon as they are published on this page, and your continued use of our website or services constitutes acceptance of the amended Terms. It is your responsibility to review the current version, which is always published on this page.